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Here at Change Naturopathy we are committed to protect your privacy and security. This policy sets out how we will collect, use, disclose and protect your personal information, and the procedures we use to keep this information confidential.  This policy also outlines the terms and conditions of your use of the website and its content.

Your Consent of the privacy statement

By using the website, you consent to the collection and use of certain information described in private policy. If you have questions regarding this statement or our handling of your personal information, please contact us.


The information we collect

You can visit and browse the website without leaving any personal information. On certain pages we may ask for your personal information to carry out a service or transaction you have requested


Who do we collect your personal information from

We collect personal information about you from you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products

The personal information we collect may include but is not limited to:

  • Name,

  • Contact number,

  • Address,

  • Email address

  • Feedback from you about our website and our products and services generally.

You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service.

How we use your personal information

We will use your personal information: 

  • To provide services and products to you

  • Book consultation

  • Email and enquiry

  • Subscribe to a newsletter

  • Register for a program

  • To verify your identity

  • To respond to communications from you, including a complaint

  • To improve the services and products that we provide to you

Disclosing your personal information

We retain your contact details for our own purposes only and we do not sell or share this information with any 3rd parties

In regards to certain transaction, we may disclose some of your personal information to financial institutions, postal services, or shipping companies involved in transaction.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing and correcting your personal information

You have the right to access your readily retrievable personal information that we hold and to request copy or a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

If you want to exercise either of the above rights, email us at  Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information.

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website.  You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website. 


We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy. This policy was last modified on 07/08/2020. The practices and policies in this policy replace all previous notices or statements with respect to the same subject matter.

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